Frequently Asked Questions

You don’t have to buy web hosting with us, but we strongly recommend it to take advantage of our powerful hosting platforms and seamless, trouble-free services that have all been carefully developed to work well together. You can find out more about our web hosting plans on our Web Hosting page.

Your domain name is set to renew automatically so you don’t have to worry about remembering it yourself! If you prefer not to auto-renew, you can change this from your control panel.

You own your domain name and therefore have full rights and control over it; we never register customer domains in our name.

Your hosting package is automatically set up for you straight after purchase so you can get started right away.

Our state-of-the-art data centres offer the latest in security and environmental technologies and are manned 24/7, ensuring your data and websites are secure and monitored at all times. We have a resilient national network and an enterprise-level cloud platform so you get the best possible hosting experience.

You can use whichever programming languages and frameworks you like. Please get in touch if you want to double check if specific legacy versions are supported.

We have a range of guides and tutorials available for you via our support database. We also provide personal support just for you via your control panel. All our support is UK based and we never outsource it, meaning you’re always speaking to someone who understands our services and platforms inside out.

Research from Verisign has shown that up to 93% of visitors are put off buying if a website doesn’t have the expected ‘green bar’ (only available with our Extended SSL). If you’re serious about your business, especially if you run an ecommerce store, an Extended SSL may be the way to go. If payments aren’t a central part of your business but you still request or private details, such as login information, a Free or Simple SSL with its accompanying padlock is fine.

An SSL certificate is attached to your hosting package rather than your domain name. For this reason, you’ll need to host your website with us even if your domain name is registered elsewhere. You can take a look at our powerful yet affordable hosting packages on our Web Hosting page.

After purchasing it, you’ll get an email to the administrator email address for your domain to confirm your certificate. Simply click the link to confirm your registration.

Setting up your SSL is a quick and straightforward process, but if you have any questions or aren’t sure what to do next, please get in touch and we’ll help you out.

Our super-fast automatic provisioning system will have a Linux VPS online in less than 90 seconds and a Windows VPS in under 5 minutes. If you ever need to upgrade, our control panel makes it effortless.